In a recent survey we asked our client families to rate the service they received for our internal reviews. The following results are based on response we have received by March 10, 2011.
17 questions were asked including the following:
When asked - Would you recommend us to another family or friend in need of our services?
How would you rate the timeliness with which the staff responded to your initial contact?
How satisfied were you with the staff's ability to answer your questions professionally and thoroughly?
How would you rate your overall experience with our company?
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94% of respondents answered: VERY SATISFIED
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3% of respondents answered: SOMEWHAT SATISFIED
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3% of respondents answered: SATISFIED
How would you rate our company on the following attributes?
Responsiveness to your inquiries.
Timeliness of services rendered.
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71% of respondents answered: WELL ABOVE AVERAGE
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26% of respondents answered: ABOVE AVERAGE
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3% of respondents answered: AVERAGE
Professionalism.
Understanding your particular needs.
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